MarTrust

Role Overview:

The Head of Design at MarTrust will be instrumental in shaping the future of maritime financial solutions, including multi-currency payroll, supplier payment solutions, and an e-wallet service tailored for maritime customers and seafarers.

As the first design hire, this is an excellent opportunity to lead the product and visual design direction and establish design as a key stakeholder in what we do as a business.

Key Responsibilities:

Design leadership: Build and nurture a culture of design excellence within MarTrust, crafting a vision, principles, processes, and frameworks that result in cohesive and compelling product and brand experiences that set Martrust apart from the competition.

Product Design: Lead the product design process for new products and features and collaborate closely with product management, research and engineering teams to ensure designs are scalable and effectively solve user and business problems.

UI Excellence: Create intuitive, accessible, and visually appealing user interfaces that take into consideration best practices and work across different cultures and contexts.

Brand Development and Consistency: Drive and refine MarTrust’s brand identity, ensuring consistency across all customer touchpoints. Work with marketing to ensure that the brand’s visual language supports overall marketing and business objectives.

Cross-functional Collaboration: Work closely with product research, product management, engineering, marketing, and sales teams to ensure a seamless and cohesive user experience that supports MarTrust’s strategic objectives. Act as a thought leader / subject matter expert on design best practice to continually develop the quality of collaboration between business functions.

User Research Insights: Work closely with product research to turn insights on customer needs, behaviors, and pain points into solutions and product improvements that drive impact. Run your own usability and concept testing with users with support from product research.

Products Worked On:

Multi-currency payroll and supplier payment solutions tailored for maritime customers.

An innovative multi-currency e-wallet offering both virtual and physical cards designed for seafarers.

Your new day-to-day will involve:

• Develop and communicate the design vision and strategy for MarTrust, aligning it with the company's business goals and customer needs.

• Establish design principles and standards to guide and ensure consistency and high quality across all product interfaces and customer touchpoints.

• Oversee the design of intuitive, engaging, and aesthetically pleasing product interfaces that enhance user experience and satisfaction.

• Collaborate with product management, product research and engineering teams to identify opportunities for new features and improvements based on user feedback and market trends.

• Lead the creation of user-centered designs by understanding business requirements, conducting user research, and designing user flows, wireframes, and interactive prototypes.

• Ensure all products are accessible, easy to use, and optimized for various devices and platforms.

• Define and evolve MarTrust's brand identity, ensuring consistency across all marketing and product materials.

• Work closely with cross-functional teams, including marketing, product management, and engineering, to ensure the design strategy complements and enhances overall business strategy.

• Act as a design advocate within the organization, educating and collaborating with other departments to elevate the role of design in achieving business objectives.

• Utilize research findings to inform and prioritize design decisions, ensuring products meet user expectations and solve real problems.

• Develop and maintain a comprehensive design system, including UI components and design patterns, to streamline design and development processes.

• Lead regular design reviews and iterate on designs based on feedback and performance metrics to continually improve the user experience and achieve business goals.

• Stay abreast of the latest trends and technologies in design, fintech, and related fields.

This is what we need from you:

• Bachelor's degree in technical or design discipline, or a related field will be an advantage but not mandatory

• 5 years work experience, minimum 3 years in a senior product design role

• Experience in financial services, fintech or banking products an advantage

• Design Expertise:You’ll have a proven track record designing products across mobile and web in a tech or fintech environment that have directly impacted business goals and solved user needs.

• Leadership Skills:You are able to craft a compelling vision, principles, processes, and frameworks and can clearly articulate and advocate your passion for good design and the impact it has on business goals.

• and creative flare:You have a portfolio of previous work that highlights your craft, balancing impactful product work with visually appealing UI and branding.

• testing:You have experience with usability testing your designs, or have at least worked with researchers to test your designs, and can show how findings have influenced your design decisions.

• and impactful:You will have experience prioritising your work to focus on the most impactful projects and can manage your time effectively.