PandaDoc

In This Role, You Will

• Partner with design, product, marketing, and sales colleagues to understand business needs, design appropriate research studies to generate user-focused insights, and translate those insights into actionable recommendations that inform innovation and execution.

• Design and conduct user research studies, including surveys, in-depth interviews, field studies, focus groups, and concept/prototype testing.

• Work with other researchers, organizations (e.g., data analytics), and executive leaders to create comprehensive and coordinated research strategies that triangulate data from different sources/methods to develop recommendations.

• Deliver compelling research findings with clear recommendations that shift the focus to our customers and drive product strategy.

• Engage with stakeholders to answer strategic business questions, fostering alignment and understanding across the Product organization.

• Advocate for the user throughout the product development process, ensuring user needs are a top priority.

• Lead the planning and execution of continuous user research activities, including user interviews, surveys, usability studies, and competitive analysis. Conduct in-depth analysis of research findings to uncover insights and opportunities.

About You

• Over 6 years of research experience, preferably in a similar industry, focusing on B2B SaaS companies with a strong emphasis on research and product-led growth. Background in research, psychology, statistics, human-computer interaction, interaction design, or a related field.

• Deep understanding of common and emerging research methods and data analytics, with the ability to independently create and execute multi-method research roadmaps for large-scale, complex projects with high levels of ambiguity or complexity.

• Ability to analyze existing research from multiple internal and external sources to arrive at a clearly articulated, informed opinion.

• Experience advocating for customers' needs within cross-functional teams by delivering effective written reports, engaging presentations, crisp summaries, interactive workshops, and visual artifacts.

• Proficient at building trust and confidence with stakeholders and pushing back to support better outcomes for users or customers. Can demonstrate consistent use of UX research to influence decision-makers to change product strategies and roadmaps.

• Consistent experience in amplifying and maturing UX practices through advocacy and thought leadership across an organization, industry, or academic discipline.

• Demonstrated growth mindset, adaptability, and perseverance in solving challenging problems.

• Passion for guiding and supporting junior colleagues, as well as individuals who may not have a background in research, by sharing knowledge, providing guidance, and fostering professional development

• Advanced verbal and written English skills.

• Bonus: Experience in research operations, knowledge management, and scaling research